📦 Unboxing Order Policy

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📦 Unboxing Order Policy – Kiddiway

 

1. Unboxing Video is Mandatory

Customers must record a clear, continuous unboxing video showing:

• The parcel in sealed condition

• The shipping label clearly visible

• The complete opening process

• A clear view of the product

⚠️ Edited, cut, or unclear videos will not be accepted.

 

2. Proof Required for Replacement

Replacement will be approved only with valid proof, such as:

• A clear unboxing video, or

• Clear product photos showing the issue

3. Complaint Time Limit

• All complaints must be raised within 48 hours of delivery

4. Eligible Cases for Replacement

Replacement is allowed only in the following cases:

• Product received is damaged

• Product is defective

• Wrong item delivered

5. Not Eligible for Replacement

Replacement will NOT be provided if:

• No unboxing video or proof is shared

• The product is used or washed

• Damage is caused by the customer

• Reason is “did not like the product”

6. Responsibility & Shipping Charges

If the issue is due to our mistake:

• Free pickup

• Free replacement

If the issue is due to the customer’s mistake:

• Replacement may be possible

• Shipping charges must be paid by the customer

7. Final Decision

All replacement requests are subject to verification.
Kiddiway’s decision will be final based on proof review.