🔁 Replacement Policy

Replacement Policy – Kiddiway

1. No Return, No Refund

Kiddiway does not offer returns or refunds.
Only replacement is available, subject to the conditions below.

2. Replacement Eligibility

Replacement will be provided only if:

• The product is damaged, or

• The product is defective, or

• An incorrect product has been delivered

3. Complaint Time & Proof

• Complaints must be raised within 48 hours of delivery

• You must provide:

  • Clear photos or

  • A proper unboxing video

⚠️ Without valid proof, replacement requests will not be approved.

4. Shipping Charges

If the issue is from our side (damaged or wrong product):

• Free pickup

• Free replacement

If the issue is from the customer’s side (wrong address, change of mind, etc.):

• Replacement may be possible

• Both-side shipping charges must be paid by the customer

5. Non-Replaceable Products

Replacement is not applicable for:

• Hygiene & personal care items

• Products that are used or washed

6. Order Cancellation

• Orders can be cancelled only before dispatch

• Once the order is dispatched, cancellation is not possible